Burger King Support Ticket - Des Moines, Iowa

Inconsistent Portion Sizes For Ice Cream Cones - Soft Serve Cone

Created By: Consumer2's Picture Consumer2 Last Reply: Consumer2's Picture Consumer2
Priority Level: [High] Status: [Open]
Created: 10 years ago Last Updated: 10 years ago
Department: N/A Replies: 0
Product: Soft Serve Cone

Burger King store: #1787
Date: 6/30/2014
Time: 6:27 PM
Area: Drive-Through
Problem: Inconsistent portion size for ice cream cones.

Suggested solution: They should have to quickly weigh every cone on a gram scale, to make sure customers get a consistent product.

One time you get a full, satisfying cone. The next time (such as today) you get two inch high ice-cream, with a girth that comes half an inch short of the cone diameter, all the way around.

Then, because they're on sale for 50 cents, the staff acts like half a cone is fair, since it's half price. If there were an option to include a picture of the rip-off cones we got today, I would.


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