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Burger King Complaint - BURGER SERVING UP RACISM DISRESPECT AND FLIES - smoothie flies
Burger King Complaint

Burger King Complaint

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BURGER SERVING UP RACISM DISRESPECT AND FLIES - smoothie flies


BK Infraction 5-27-15

Store #4511 0rder # 190 6:26 p.m.

1800 Stirling Road
Dania, Fl. 33004-3109

Host: (candice) -the cashier in question-
0rder type: To go

I recently went to a Burger King and treated as if I was a nothing and a nobody. When trying to place my very simple order and the cashier acted as if she were deaf which irritated me. I had to repeat myself several times with every simple request. She seemed to enjoy my agitation. As I waited for my smoothie flies began hitting my face repeatedly, further agitating me. When I finally got the smoothie it wasn't thoroughly mixed and it had smoothie all on the side of the cup. Looking very unappetizing and unappealing. Furthermore, I ordered a medium , it looked small. I was afraid to consume anything coming from the restaurant at this point, since the flies way out numbered the employees. When I asked for a refund because of the flies, there was no apology or any sort of compassion shown for the inconvenience by the cashier or the manager that gave the refund. It was an attitude of disdain. It was like Oh well. As if to say, well what ever, it was JUST $3.39 anyway.

  In fact, their racist views were made painfully obvious when the cashier called the manager up to the front, she said, verbatim:

" Oh, I need a void and it's no rush, you can come when ever you're ready."

As if to say my [the customer]'s time didn't matter and was unimportant. I could just wait until "when ever (he) was ready".  Thankfully though, he did come right away but he was extremely unapologetic as well, and downright blasé about the whole thing. They tried to make me feel as' unquality 'as their customer service, hygiene, fly population, and product presentation. It is quite unfortunate because the majority of their customer base are of my same descent.

This experience was belittling and Shocking in 2015. It has left an extremely bitter taste. I know that a caucasion in the same scenario, would've had a totally different experience. I am certain others have similar testimonials and I am eager for these practices to end, and to recieve compensation for the scar it left on my psyche.

 And quite frankly, the FLIES are a real cause of concern health wise to other customers that still patronize this establishment.

It is only a matter of time before someone gets sick from eating fly droppings. Something has to be done quickly. And the complacency with which the matter was handled at the store with me, assures me that management and this cashier are not the ones suitable for the job of proactively finding resolutions to resolve the problem on their own. They seemed quite uninterested in being there at the very least, and quite frankly entertained by my blatant disgust. As if it were a break in the monotony they feel working there.

 I wrote a complaint on Burger Kings' website[thats another story], and ended up having to contact its subsidiary company; Tim Horton's as well, in order to even get a response. The reply I got was unconceiveable! They actually offered an offensive/measly and further belittling $20 gift card BACK TO burger king!!!! What a slap in the face. I refused it of course since I have no desire to further patronize this company in any way.

Signed,

Conscientious Consumer


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