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Burger King Support Ticket - clamped our car with not burger King territory

Burger King Support Ticket

clamped our car with not burger King territory

Created By: SheilaGan's Picture SheilaGan Last Reply: SheilaGan's Picture SheilaGan
Priority Level: [High] Status: [Open]
Created: 8 months ago Last Updated: 8 months ago
Department: N/A Replies: 0

On the 24th February, I parked my car behind Petronas Mutiara Damansara, right next to the toilet and after BurgerKing premise. My car did not blocked the driveway (photo attached) and was parked under assumption that the parking lot was under Petronas as it was within Petronas's area.
However, BurgerKing staffs, specifically the manager, clamped my car and claiming that my car parked within their area.

You may refer to the photo attached which clearly shows that it was not parked within BurgerKing area. To make it worst, only my car was clamped despite there was more than 3-4 cars parking there (again, refer to the photo attached).
After some questioning, the BurgerKing staff claimed that there was no parking lot at that area so they can clamped.

From my understanding, if there is no parking lot, only the Council (MPPJ) can clamped or towed as this is not BURGERKING authority to do such thing.
Also, any payment made to unlock the clamp will be going to MPPJ, not BurgerKing.

As I was in a hurry, I made my payment of RM50 to unlock but I find this is not right, I should be paying to MPPJ not BurgerKing. This shows that BurgerKing is abusing their right to clamp and taking advantage to obtain money from the penalty payment made.
I will get this information along with the proof of photos to the right channel and authorities (MPPJ and PDRM) and will make sure the manager that instructed to clamp any cars which was not within their area be responsible for this.

I will email my pictures to burger king email


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